Payment Terms:

Payments are scheduled as follows:

Deposit Payment Due on Safari in Lodges or tented camps bookings: 40% must be paid.

Deposit payment due on tailor-made option bookings: 40% – 70% can be requested

Final Payments can be due on arrival (Cash is accepted & preferred).

Payment can be made by bank wire/transfer, credit cards and online payments E.g. PesaPal. We will provide our banking details to enable this process.

NOTE: All payments made should be to company accounts, which are all in Tanzania. We do not have any offshore Accounts

It is common for us to receive separate payments for different individuals within a group touring together and accept payments from each (links will be sent to facilitate the payments), but communication of the relevant information should always take place via the group leader, who remains financially responsible for the whole trip.

Payment Contract or Invoices.

All payments & instalments must be paid prior to your Tour start date. When the client or representative has made the tour payment bank/wire transfer, please email a copy of the bank receipt to the Company. We will confirm receipt of the funds via email.

All costs as a result of payment will be handled by the clients, costs such as a surcharge of 3.5% for credit card & online payments, wire transfer charges

Currency.

All our quotations are made in US$, Euros and Tanzanian shillings. Cash is accepted in US$ preferably however Euros, Pound sterling are also accepted. Customers are required to pay in any currency mentioned above and can do so by making a bank transfer directly into our bank account.

We will provide our banking details to facilitate this process.

Tour Element Modifications.

a) By the Company

The duties for payment by the Client or Client representative mentioned above are based on the assumption that we are able to book the trip as quoted. While every effort is made to obey to all itineraries, Life mate safaris reserves the right to make itinerary changes for your suitability.

In the rare case of an unexpected delay, change, or extension to the tour schedule due to circumstances such as flight disruptions, adverse weather, labor strikes, civil unrest, or any other events outside the control of Life Mate Safaris, it is acknowledged that any costs incurred as a result (including accommodation, meals, rebooking fees, etc.) will be the responsibility of the client. We strongly advise all clients to secure travel insurance to cover such situations.

For group tours, where participants may select from a range of package options and coordinating schedules can be challenging, the company may adjust the itinerary. These adjustments will not reduce the time spent at any destination or change the destinations themselves but are made to better align with the logistics of the group.

As an illustration, if the original itinerary includes visits to Parks A, B, and C in that sequence, it may be rearranged to start with Park C, followed by B and then A, particularly if some travelers choose to visit only two parks on the same date.

Additionally, there are occasions when we are unable to confirm the itinerary exactly as initially quoted. This usually results from limited room availability or more serious events such as natural disasters (e.g., fires or floods) affecting roads or lodges. In such cases, any payment commitments are nullified. However, we retain the right to make minor adjustments to the itinerary during the booking phase, provided these do not affect the core terms of the contract or the financial obligations of the Client or their representative.

Such small modifications are limited to the following:

The replacement of up to two lodges/hotels within a trip by lodges which the Company defines as interchangeable.

The rearrangement of the order of the lodge/hotel nights within a trip.

The adjustment of the number of nights spent at each lodge/hotel within a trip.

The movement of any transport element from one supplier to another.

These changes are relatively uncommon – by the time a trip reaches the final quote stage, most elements will be either showing as available or already on hold with the suppliers. These conditions prevent customers from using a small change on the invoice as an excuse to cancel a whole trip without honouring their obligation to pay cancellation charges.

For any changes that result in a price reduction, the trip will be charged at this lower price. For any changes that result in a price increase, the Company will either seek permission from the Client or Client representative to make the change and pass the cost on, or will need to absorb in the increase in cost and continue to offer the trip at the agreed price.

The Client or Client representative is obliged to accept any changes arising due to errors or omissions on the trip paperwork, so please be sure to read your quotation paperwork carefully. Excepted from this are errors or omissions that could not possibly have been picked up by the group leader, which will either be absorbed by us or the order will be declined as per the following paragraph.

b) By the Client or Client representative.

Should you wish to make a change to your booking after it has been paid and deposits received, we will usually need to charge an amendment fee to cover additional administration costs. Itinerary charges can involve significant time and administration costs, so best to avoid changes if at all possible. If the changes involve the actual cancellation of any element of the booking, standard cancellation charges will apply.

Changes which involve adding to an existing booking can usually be carried out without an amendment charge.

Cancellation.

In case of cancellation made from your end, the following  conditions  will apply

. Up to 45 days- Full Refund

.30-20 days – 50%  Refund

.20 –7 days – 25% Refund

.7 days – 24 hours  No RefunD 

b) Changes and cancellations by the Company.

Very occasionally we may experience the failure of a supplier, or more commonly, the inability of a seller to deliver an approved service. One example is the inability of a safari operator to put a mobile camp out into the field due to a change in park regulations, the closure of a road or border or extreme weather conditions.

A more common but still relatively rare occurrence is an error being made during the bookings process, either by ourselves or our suppliers, which leads to a lack of availability for a particular element of the trip. In both cases we will attempt to replace the service with an equal, which would not impact on the status of the booking and its payment and delivery responsibilities. In some cases, this may not be possible and we will need to seek your agreement to a more significant change.

Lifemate safaris reserves the right in dangerous cases to cancel a tour at any time prior to departure if due to terrorism, natural disasters, political instability or any reason whatsoever it is not viable for us to operate the planned itinerary. The refund of all land payments received shall release the Company from any further liability.

The Company is not responsible for any incidental expenses that you may have suffered as a result of your booking such as visa fees, vaccinations, non-refundable air tickets, etc.